Privacy Policy
Privacy Policy
1. Introduction
Welcome to Lingua Mosaic ("we," "us," "our," or the "Company"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and language learning services (collectively, the "Services").
By accessing or using Lingua Mosaic, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
2. Information We Collect
We collect several types of information to provide and improve our language learning experience:
2.1 Information You Provide Directly
Account Information: Name, email address, password, date of birth, country, and preferred language(s).
Profile Information: Username, profile picture, learning goals, native language, and target languages.
Payment Information: Billing address, payment method details (processed securely through third-party payment processors — we do not store full card details on our servers).
Communications: Messages you send to our support team, feedback, survey responses, and content posted in community features.
Voice and Speech Data: Audio recordings created when you use pronunciation practice, speaking exercises, or voice-based features.
2.2 Information Collected Automatically
Learning Activity Data: Lessons completed, quiz scores, streaks, time spent, mistakes made, and progress milestones.
Device Information: Device type, operating system, browser, IP address, unique device identifiers, and mobile network information.
Usage Data: Pages visited, features used, click patterns, session duration, and referring URLs.
Cookies and Similar Technologies: We use cookies, web beacons, and local storage to remember preferences and analyze usage. See Section 8 for details.
2.3 Information from Third Parties
Social Login: If you sign in via Google, Apple, Facebook, or similar services, we receive basic profile information they share with us.
Partners and Integrations: Data from educational institutions, employers, or partners that subscribe to Lingua Mosaic on your behalf.
3. How We Use Your Information
We use your information to:
Create and manage your account.
Personalize lessons, recommend content, and adapt difficulty based on your progress.
Process payments and manage subscriptions.
Improve our Services, develop new features, and conduct research on language learning effectiveness.
Send transactional emails (receipts, password resets) and, with your consent, marketing communications.
Provide customer support and respond to inquiries.
Detect, prevent, and address fraud, security issues, and violations of our Terms.
Comply with legal obligations.
4. Legal Bases for Processing (for users in the EEA, UK, and similar jurisdictions)
We rely on the following legal bases:
Contract: To provide the Services you signed up for.
Consent: For optional features such as marketing emails or processing voice data for non-essential purposes. You may withdraw consent at any time.
Legitimate Interests: To improve our Services, ensure security, and prevent fraud.
Legal Obligation: To comply with applicable laws and regulations.
5. How We Share Your Information
We do not sell your personal information. We may share your data with:
Service Providers: Cloud hosting, analytics providers, payment processors, customer support tools, and email delivery services that help us operate the Services.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred (you will be notified).
Legal Requirements: When required by law, court order, or government request, or to protect rights, safety, or property.
With Your Consent: Any other sharing will be done with your explicit permission.
Aggregated or Anonymized Data: We may share statistics and insights that do not identify any individual.
6. Children's Privacy
Lingua Mosaic is designed for users of various ages, including children, where permitted by law and with appropriate safeguards.
If you are under 13 (or the equivalent minimum age in your country), a parent or legal guardian must consent to your use of the Services.
We collect only the minimum information necessary to provide educational features to minors.
Parents may review, modify, or request deletion of their child's information by contacting us at [privacy@linguamosaic.com].
We comply with applicable laws including COPPA (United States), GDPR-K (European Union), and similar children's privacy regulations.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. After account deletion, we may retain certain data:
To comply with legal, accounting, or reporting requirements.
To resolve disputes or enforce agreements.
In anonymized form for research and analytics.
You may request deletion at any time (see Section 10).
8. Cookies and Tracking Technologies
We use:
Essential Cookies: Required for the Services to function (login sessions, security).
Performance Cookies: Help us understand how users interact with our platform.
Functional Cookies: Remember preferences such as language and display settings.
Advertising Cookies: Used with your consent to show relevant ads on partner sites.
You can manage cookie preferences through your browser settings or our cookie consent banner.
9. Data Security
We implement industry-standard technical and organizational measures, including encryption in transit (TLS) and at rest, access controls, regular security audits, and employee training. However, no system is completely secure. You are responsible for keeping your password confidential and notifying us of any suspected unauthorized access.
10. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Correct inaccurate or incomplete data.
Delete your account and associated data.
Restrict or Object to certain processing.
Portability — receive your data in a structured, machine-readable format.
Withdraw Consent at any time where processing is based on consent.
Opt out of marketing communications.
Lodge a Complaint with your local data protection authority.
To exercise these rights, email us at [privacy@linguamosaic.com]. We will respond within the timeframes required by applicable law.
11. International Data Transfers
Lingua Mosaic operates globally, and your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect your data during international transfers.
12. Third-Party Links and Services
Our Services may contain links to third-party websites, plugins, or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing information with them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our platform. The "Last Updated" date at the top reflects the latest version. Continued use after changes constitutes acceptance.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Lingua Mosaic Data Protection Officer Email: [privacy@linguamosaic.com] Address: [Company Address] Website: [www.linguamosaic.com]
For users in the EU, you may also contact our EU representative at [eu-rep@linguamosaic.com].